Terms of Sale        

Technical Support

• Technical support is provided only to commercial companies and only after their purchase of an evaluation kit. 

• Technical support is provided through web-based database system. Depending on issue complexity, response time ranges from one to several days.

• Evaluation Kit purchase covers support for 12 months. Support for an extended period can be purchased separately, conditional on CompuLab's agreement.

Orders from Stock

• CompuLab sells products only to commercial companies which are developing projects having commercial potential. CompuLab does not sell to non-commercial entities, including individuals, students and research institutions.

• CompuLab keeps at least one configuration of each product in stock, usually high-end. Products from stock require no minimum order, and are shipped (if available) within one week from order placement. Stock is refilled every 12 weeks. A list of stock contents is available on-line.

• The specifications of stock items are modified periodically.

• Products in stock can also be ordered with certification for extended or industrial temperature range. No minimum order, delivery time (if items are in stock) is 2 weeks.

• Items in stock cannot be allocated for future or scheduled shipment. All available quantity is shipped at once, as soon as possible.

• Orders are served in first-order-first-get manner, i.e. if quantity in stock is not sufficient to satisfy all requests, earlier requests will be supplied first. CompuLab cannot guaranty that ordered items will be supplied from current stock, since it potentially can be consumed by another order placed at the same time.

Orders of Custom Configurations

• Products of custom configuration require a minimum order of 100 units.

• Typical delivery time is 12 weeks, worst case is 16 weeks. Delivery status updates are provided starting from 10th week after order placement.
  Delivery expedition is possible in certain cases.

• There is no "minimal" delivery time, sometimes orders supplied almost immediately. Customer should accept ordered items as soon as available.

• Orders for products of custom configuration are non-cancelable and non-returnable. Modification of quantity, configuration or delivery date are subject to CompuLab's approval. 

• CompuLab accepts only batch orders - delivery as soon as manufactured. Orders with scheduled shipments are not accepted.

• Due to yield variation, the quantity supplied can deviate from -1% to +2% relative to the original order. Customers agree to receive and guarantee payment for this range of quantity supplied.

• CompuLab manufactures only the latest revision of the boards and cannot accept requests for manufacturing the revision other than the latest one. 

Order Placement Process

• Order must specify the items' type, configuration, quantity, price and delivery time. This information can be obtained by RFQ or by reviewing [Prices] section in CompuLab's website.

• While certain validity checks are performed on orders received, CompuLab is not responsible for any mistakes made by customers in their order form.

• In the case of discrepancy between published terms and terms specified in the order, published terms rule unless agreed otherwise between the parties in writing.

• Order processing begins once prepayment is received if such is required by payment terms.

• Items in stock cannot be reserved. Buyer must be aware that in period between order placement and the accomplishment of repayment (if required), stock items might be consumed for another purpose. 

Shipping

• Courier Account
  Items can be shipped on either CompuLab's UPS account or the customer's courier account. 

• Insurance
  All shipments are insured by the courier's insurance service. CompuLab's shipping department requests that the couriers insure all shipments by default, unless otherwise explicitly specified in the customer's order.

• Responsibility in case of loss
  Items shipped on CompuLab's account remain CompuLab's responsibility until delivery to the customer.
  Items shipped on the customer's account are the customer's sole responsibility from collection at CompuLab. Loss or damage during shipment is considered similar to loss/damage in the customer's facilities.

• No Consolidations
  Consolidation requests are ignored in most cases, especially if they refer to items not available at the same time. Items available for shipment at the same time are usually consolidated by default.

• No Scheduling
  Items are shipped as soon as available. CompuLab doesn't store items for scheduled shipment.

• Documentation
  Shipping is accompanied with an  Invoice & Packing List containing:
  - List of contents, according to CompuLab's part numbers
  - Shipping and Billing addresses
  - Date, invoice number, end user name
  - Payment terms and banking details
  - Certificate of Compliance (COC) statement
  - Country of Origin statement
  Beyond that listed above, no other documentation is provided, even if specifically requested in a customer's order form.

Payment Terms